Customer service portal for each streaming platform test update

Should you encounter any problem regarding your podcast on the streaming or listening platforms (e.g. podcast cover not showing, episode not updating, etc.), you may directly contact each platform's customer service. This article gathers customer service contact information of major streaming platforms, which you can always come back to when needed.

Apple Podcasts

You need to be logged in to Apple Podcasts Connect through your podcast in order to use their customer service channel. If you haven't bound your podcast to Apple Podcasts Connect, check out this article.

Once you've logged into the system, you may enter and fill in their customer service form in accordance to the problems encountered.

Spotify

The official podcaster customer service mailbox is: podcaster-support@spotify.com

KKBOX

The official podcaster customer service mailbox is: podcast-mkt@kkbox.com

Google Podcasts

The official podcaster customer service form is:

https://services.google.com/fb/forms/podcastsmanagersupport/

Pocket Casts

The official podcaster customer service mailbox is: support@pocketcasts.com

Related articles:

Claiming my Apple Podcasts show

Claiming through Spotify for Podcasters

Claiming my Google Podcasts show

Updated on: 19/07/2022